So I am sitting here at the front desk "watching the phones". I'm bored. No exam reports to type, not able to work on projects because I'm not at my desk. The phone isn't ringing and all patients have checked in...
Most of the time, we all just tune out the overhead pages. There are a lot of them: "Mr. Smith, Mr. David Smith, please return to the 3rd floor information desk." They say each announcement twice. "Attention please all medical center staff, Attention please. Employee health is conducting its routine drop-in TB testing...blah blah blah...All staff who need to update their TB testing are requested to attend." Repeat. Every hour. All week.
The ones that get me are: "Will the family of John Smith please return to the OR waiting area." Or "Will the family of Susie Smith please return to 5SE." Ahh. So in the era of HIPAA compliance and the extreme measures we take for patient confidentiality, how is this okay? When I greet a patient in the waiting room to escort them back for the ultrasound exam, I cannot address them using their last name. I must say "John"... It's rare for more than one person to stand up, but if they do, I try and narrow it down with "Last name initial S." And if that's not helping, "Birthdate in June". When we get through the doors into a more private area, I have them verify their last name and full birthdate. All of that runaround, and they page overhead enough information for me to think: "Susie Smith is having surgery today." Uh huh.
My ears are tuned in to pick up "Code 199..." At this hospital, this is a Code Blue, or medical emergency. I'm just a vascular tech, so there's not a whole lot I can do to help...only pray for them. Nothing gets the adrenaline pumping more than scanning a patient in the ICU who goes into distress. Yikes.
Here are some that make you go "doh!":
"Code 199...
- 3rd floor patient smoking area, behind the gift shop.
- Plaza Cafe lobby, near the back exit.
- Triangle parking garage cashier kiyosk.
- Valet parking main entrance.
There was one just outside our reception area in the Surgery Pavillion lobby the other day. When we got there, she was sitting on the floor talking...had just briefly passed out. So basically they call a "Code 199" for anone who becomes unresponsive. Which is probably a good plan.
"All available staff please report to 8NE." That's another good one. Essentially it means that a patient or visitor is escalated, generally angry or upset and acting in a threatening manner. All staff who are availble and in the area just go and provide assistance and a "show of force" which typically calms the person down pretty quickly. I don't go to those...I think I'd be going for the wrong reasons...not that I'm an ambulance chaser or anything. My buddy Watson (fellow tech) goes to them any chance he can get, which of course we tease him about...mercilessly.
What I'd like to hear is: "Attention please all medical center staff: Mandatory paid-vacation will begin today at 3pm, and continue until further notice. All staff who are experiencing stress are requested to comply."